Customer Service

Our Customer Service Pledge provides a framework for customer service that clearly influences customers to want to make Living Pictures Wall Aquariums their first choice. We pledge to always:

Smile, first impressions count--An associate never gets a second chance to make a good first impression to the customer.

Be courteous, friendly, service-oriented--Customers want to be treated as individuals; they want personalized service by enthusiastic associates who are personally committed to their total satisfaction.

Serve customers quickly and pleasantly--Approach and engage customers first and try to determine or define their needs; don't wait for customers to have to approach you.

Be responsive to customers' inquiries/questions--If associates cannot be responsive to our customers' concerns, if they do not listen to them and try to satisfy them first, someone else will!

Accept responsibility and maintain high standards--Each associate takes personal responsibility for the quality of service that our customers receive.

Listen patiently and find workable solutions--Listening is a courtesy; it helps associates understand customers' concerns and their needs.

Be a proud, caring professional--Associates who take pride in the quality of their work are professionals who care - professionals who care about doing more than just what is expected.

Thank the customer for his/her business; Living Pictures Wall Aquarium customers have shopping alternatives. Letting customers know we're thankful for their business, shows that we are grateful. Appreciative customers will come back to see us.

Provide service "above customers' expectations"--Focusing on this will make our customers feel good about their purchase and the decision they made to purchase through Living Pictures Wall Aquariums.